Shipping

Delivery information

In order to ensure prompt and timely delivery to our valued customers, Murphy & Nye Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. Below is the list of Countries our online store ships to and an estimated cost of shipment to each Country.

The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.

The total amount will be charged to you upon your confirmation of payment.

No additional amount should be paid to the courier at the moment of delivery.

Countries & costs

-Italy

Standard shipping FREE

-Austria, Germany

Standard shipping € 10 - FREE SHIPPING for orders over 100€

-Belgium, Luxembourg, Netherland, Spain

Standard shipping € 15 - FREE SHIPPING for orders over 100€

-Other European Union country

Standard shipping € 21 - FREE SHIPPING for orders over 100€

Order processing

Orders are processed from 9 am to 5 pm GMT, Monday to Friday. Orders placed after 5 pm. on Friday will be processed the following Monday.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Keep an eye on your order

In order to review and verify the information related to your order, please log in into your account on our online store and click on My Orders, then just click on your order number to view its details.

In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "My Orders". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.

Delivery times

In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.

Shipments to the rest of the European Union take approximately two-three days. Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays).

Duties and taxes
Inside the European Union

There are no additional customs fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union

Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they are subject to import taxes or customs duties, which will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities.

Shipping to the United Kindom

Deliveries to the United Kingdom will be subject to customs fees for orders starting from 135 pounds.

Failure to clear customs

The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.

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