Returns

Return policy

If you change your mind, you can return your items within 14 days of delivery.

We remind you that your return will be evaluated by our Quality Check Team, so it can take up to three weeks to receive confirmation that your order has been accepted or rejected.

Returned products must be unworn, unwashed and unaltered, they must have all the original labels attached and be in their original packaging.

You must complete the online Return Process to register your return on our system (see section "How to return" for more details).

How to return

1. You need to complete the online Return procedure:

- Log in to your personal account by clicking on “my account” in the footer, in the Customer care section;

- Click on “Order history and details”;

- Choose the order you want to make the return for and click on “details”;

- Now you can see the order details, click on “return request”;

- Choose the product to return and the motivation;

- Then click on “Submit”;

- You’ll get an e-mail confirmation of your return request;

2. Send the return to the following address:

Murphy&Nye c/o CTV Srl

Via Mammarella 36

Porta 222

66100 Chieti Scalo (CH)

Italy

Shipping costs to return your order

If you wish to send your order back, we remind you that the shipping costs to return the items to our warehouse, by postal service or courier, is solely payable by the customer. We suggest you to choose a trackable service, so that it is possible to track your parcel until delivery, and to keep the return receipt to allow further checkings, if needed.

Refunds

How to request a refund

You can request a refund by completing the online return procedure withing 14 days of delivery. Please make sure you have read our Return policy, then please send the item back to us following our the instructions.

Refund amount

Please note that administrative costs will be covered by the online shop. However, shipping costs to return the items to our warehouse, whether by courier or postal service, are solely payable by the customer. You will be refunded for the value of the returned product/s only.

What we’ll refund:

- product cost;

- standard shipping cost.

What we’ll deduct from the refund:

- If you choose to ship back your package with our carrier, we’ll deduct from your refund the cost of the standard shipping;

- If you bought with COD shipping (only for Italy), the standard shipping cost and the COD fee.

Refund procedure

We can only refund your order on the same payment method you have used to complete your order.

IMPORTANT: Returned products that have been paid for via national bank transfer will be refunded only by bank transfer. In order to proceed with the refund, you will have to insert your bank details directly into the Return form.

Refund timeframe

Please remember that your return will be evaluated by our Quality Check Team. We will issue your refund only after this evaluation. Our aim is to make sure that you are always satisfied with your purchases on Murphy & Nye Online Store. Please bear in mind that it can take up to three weeks for our warehouse to confirm and process your return. We remind you as well that for orders paid by Credit Card, it can take up to 4 weeks for the refund to appear on your current account.

If you have an issue with the product you received

For any issues with the product received, please contact our Customer Experience Team: we will be glad to offer you an appropriate solution.

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